LOCATION & SHIPPING
Where are you located?
We are located and operate from Toronto, Ontario, Canada.
Where do you ship from?
We ship from Toronto, Ontario, Canada.
How much does shipping cost?
We offer a flat-rate fee of $8.00 CAD for all orders within Canada. All shipping options are displayed at checkout, after you input your shipping information, but before you are charged.
How long does it take to ship?
We ship all orders out by 5:00PM, Monday - Friday. If you place your order outside these hours, your order will be shipped out the next business day.
How long does it take for a delivery in Toronto?
This is dependent on the shipping option you choose. We offer options with Canada Post as well as Same-Day Delivery within the GTA with Swyft.
Please note the cut-off time to make an order with our Same-Day Delivery Service is 12:00PM EST and the delivery window is from 5:00PM - 10:00PM EST, Monday to Friday. You may read our Same-Day Delivery Guidelines here, for more information.
How do I track my order?
Once your order has been shipped, you will receive a shipping confirmation email that will include your tracking number.
If you chose same-day delivery with Swyft, you will be contacted via SMS by Swyft once your parcel has been picked up from their warehouse. Please note that it is important to input your phone number to optimize your experience with Swyft.
Why is my order delayed?
If you are experiencing significant delays with your order, please kindly reach out to us at email@example.com with your order number and we will submit a service ticket with Canada Post for you.
What are the nose bridge pieces made of?
The nose bridge piece in each of our masks is made of soft metal coated in a soft plastic, ensuring flexibility, durability and comfort.
Are the N95 / KN95 Masks reusable / washable?
Our N95 and K95 Masks are not washable. Please kindly visit this link to review the CDC guidelines on the extended use of N95 / KN95 Masks.
What products contain polypropylene?
Are all of your products made in Canada?
No, all of our products are not manufactured in Canada. If you are looking for solely Canadian-made products, please view our Made in Canada Collection here.
Where are your products manufactured?
This is dependent on the product. Our manufacturing partners are located in Canada, the United States and China.
RETURNS & EXCHANGES
What is your return policy?
Please see our Return / Refund Policy here. Please note that all masks are considered personal health products and are final sale unless defective.
What forms of payment do you accept?
We accept all major credit cards, PayPal, Shopify Payments and Sezzle.
I’m having difficulty checking out, what do I do?
If you are experiencing difficulty checking out, please feel free to contact us at 1-800-583-0844 (toll-free), Monday - Friday, 10:00AM - 5:00PM EST and one of our representatives will be more than happy to assist you with placing your order! You may also reach out to us via our Live Chat, available Monday - Friday, 9:30AM - 4:30PM EST.
Can I place an order over the phone? How does that work?
Please reach out to us at 1-800-583-0844 (toll-free), Monday - Friday, 10:00AM - 5:00PM and one of our representatives will be more than happy to assist you with placing your order!
Do you offer tiered / wholesale pricing?
We do offer tiered / wholesale pricing. If you are interested in placing a bulk or wholesale order, please contact us at firstname.lastname@example.org stating the product(s) you are interested in as well as the quantities you are looking for. You may also visit our contact form here.
What is your lead time for wholesale orders?
This is dependent on your location as well as the specifics of the order. We do our best to ensure that your products are received as soon as possible once the payment terms have been met. We always provide our clients with the fastest method available.
Are all products available for wholesale?
Yes, all of our products are available for wholesale. If you are interested in an item outside of our catalogue, we may also be able to cater to these requests. Please reach out to email@example.com with your details.